All of our products are warranted for 12 months from date of purchase against defects in material and workmanship.

Si aceptamos que el producto tiene tal defecto, lo repararemos o reemplazaremos (a nuestra única discreción) sin costo alguno para usted.

Una reparación puede significar que le enviaremos un kit de reparación o componentes que usted mismo puede colocar. No se preocupe - sólo le pediremos que lo haga si es fácil!

La modificación de un producto invalida la garantía.

La garantía es "regreso a la base" y no un servicio gratuito a domicilio. Esto significa que tendrá que devolvernos el producto para su servicio, a su costo.

This is not transferable and is only available to the first owner.  This warranty does not affect any statutory rights that a consumer may have, for example, the right to hold the retailer accountable.

garantía extendida

We recommend everyone registers a purchase with us, but you do not need to do so.  When you register here within 30 days of purchase, you enjoy a 36 month extended warranty.  If you buy from a retailer, and don't register, then your warranty stays at 12 months (24 months in some regions).

La garantía sólo es válida en el país de compra (dado que las especificaciones del producto difieren de un país a otro, es posible que no tengamos el producto o las piezas).

Tenga en cuenta que los neumáticos pueden marcar ciertos pisos o cubiertas, así que tenga cuidado cuando esté en el interior o se almacene por períodos más largos. Cuide sus productos con una limpieza regular y manténgalos secos para evitar la corrosión o el moho.

¿qué no está cubierto por la garantía?

Our warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear (including cuts and tears), not following instructions, transportation damage (including airline or freight), customer dissatisfaction with the product in terms of fit, weight, functionality, colour, design, child outgrowing product, lack of maintenance, negligence, natural fading, tyre punctures or corrosion as a result of environmental conditions, if the serial number has been damaged or removed, damage to handle bar or grips, tyres, tubes or fabrics as a result of normal handling and daily use or over-inflation.

The warranty does not cover defects on product purchased second hand or from an unauthorized reseller.

Si su producto está fuera del período o los términos de la garantía, estaremos encantados de repararlo por un precio razonable.

Any loss, consequential loss or damage to any person or property directly or indirectly as a result of using product is expressly excluded.

registro

Sabemos lo excitante que pueden ser los nuevos productos, pero en medio de todo el ajetreo no olvides registrar tu producto con nosotros.

Registration fast tracks the process if you need to make a claim, lets you know sooner if there are any important updates about your product. Registering gets within 30 days of purchase gives you a 36 month extended manufacturers warranty.

También recibirás información y noticias nuestras, que intentaremos que sean realmente relevantes para ti, para ayudarte a vivir tu vida sin límites.

If you register after 30 days, you'll still receive the benefits of registering along with the standard 12 month manufacturers warranty.

piezas

We pride ourselves on creating products based on high quality and safety standards.  That’s why only genuine phil&teds parts, or parts which have been approved by us, can only be used. If you need to replace a part, you can contact your retailer, or purchase available parts directly from us here.

The warranty may consist of repair sets or parts that a consumer or a retailer can easily replace.  We will only provide parts and service sets that have been tested and can be assembled easily, with or without instructions. phil&teds will replace like for like, but reserves the right to discontinue a model, colour, fabric, or accessory, and therefore will replace the product, during the warranty period, with the nearest equivalent colour or fabric.  We reserve the right to replace a major part such as a complete chassis or send refurbished parts.  Any replacement will not extend any warranty period beyond the original term.

lo que necesitamos de ti

All claims must be accompanied by a sales receipt to verify the date and place of purchase. Only the original owner is covered by this warranty.  For us to help you in the most efficient manner, please provide as much information as you can when contacting us. Please include any photos or videos that may help explain your experience.

¿con quién me pongo en contacto?

If you wish to make a warranty claim, please do so here and provide all the information as requested.